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November, 2008

FanSnap. A no-drilling zone.

Saturday, November 29th, 2008

One of the most unique features of FanSnap is that we let fans see all of the available tickets for a “series” of events (with the same team, artist or show - and location) all at once. This feature comes in really handy when you have flexibility in your schedule and other factors such as the price, or the location where you want to sit, are more important to you. There is a huge payoff to being date-flexible, as fans don’t always realize that price and availability often can vary widely from performance to performance.

There are many examples where this comes in handy. Going to New York for a few days to celebrate the holidays, and need Broadway tickets? Compare all the available tickets for several performances of the same show at once. What a great way to get Wicked tickets!

Is your favorite artist playing more than one night in your town? This is the perfect way to find those Guns and Roses tickets, at that magic time when they play several nights in Staples Center. Please tour, Axl!

Want to cheer on your baseball team as they play their hated rival? Select your tickets from the entire homestand all at once. What better way to get Red Sox tickets vs. the Yankees, or Cubs tickets when they play interleague vs. the White Sox?

FanSnap was created to save you from burning up your valuable time “drilling” into and out of one ticketing site after another looking for exactly the tickets you want. You didn’t think we would stop there and ask you to do the same thing, wasting time examining every individual event, do you? Sometimes the powerful ideas are the most simple.

Why didn’t anyone else think of this? Don’t know. At FanSnap, what we do know is, we are focused on fans… and we are just getting started. We have a lot more great features coming, and soon. Please keep sending us suggestions and let us know how else we can make your life easier!

Mike

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FanSnap, are these the same tickets or what?

Saturday, November 22nd, 2008

Guided by your suggestions, the FanSnap team has been hard at work relentlessly refining your ticket search engine.  One of our most useful improvements is our industry-first “comparable tickets” feature.

When the event, section, and row (and even seller “notes”) information for various ticket listings match, FanSnap now displays the ticket details only once, with quick links to each provider and their price, rather than repeating the entire entry for each listing.  No more endlessly scrutinizing listings to see if they appear to be similar!  You can now easily see “comparable tickets” at-a-glance.

Are these “comparable” listings actually the exact same ticket set being offered by one seller on different ticket sites (which happens sometimes), or are they just different ticket offers in the same row? That is often not possible for us to know, since the ticket sellers, for a variety of reasons, rarely include the seat data in their listings.  What we do know is that these listings are literally in the same row.

Fans have let us know that they value choice.  By presenting your ticket search results in this way, once you choose which ticket location you want, you can then easily decide which provider to buy from based on the factors that are important to you personally - known brands, prior experience or existing account already set up, price, local provider, or perhaps other services such as local pick-up.  It’s your choice!

How do we do it?  If you don’t care and are just glad it works, great.  Have fun finding tickets to that next great event!  If you do care, read on…

FanSnap partners with many of the best ticket providers in the U.S. (we are now up to 56!) to receive the latest ticket-level data feeds, which we compile in our FanSnap TicketData system.  As you may know from visiting different ticket sites, each provider may use slightly different names for events, venues, and sometimes even teams, artists, or shows.  It’s part of what makes surfing for tickets across multiple ticketing sites such a pain.

So, for you, the fans, we “scrub” all this ticket data from our partners to make it fast and easy for you to compare the results you see.  It is a challenge and definitely a work-in-progress.  If you see any listings that do not look right, let us know by clicking on the feedback link on any page, and we will get right on it.  (If you have other ideas for improvements, please keep them coming as well!)

That’s the secret.  Don’t tell anyone.  Except other fans, of course.

Mike

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