Affiliates & Developers FAQ

Do I have to use a standard widget?

You can choose to either use one of the FanSnap standard widgets, or alternatively, you can choose to render the event results yourself. If you choose to custom-render the event results, you must adhere to the standards outlined in the FanSnap Developer API License Agreement and the emails you received in connection with your enrollment in the program.

Can I publish the widget or start using the API immediately?

If you choose to use one of the FanSnap standard widgets, you may publish the widget right away. If you choose to render API results in your own application, your account will be created in test mode. You may not publicly display your widget until it has been approved by FanSnap. Once you have completed testing, submit a request to developers@fansnap.com to fully activate your account. Requirements for activation were described in the email that you received with your client ID.

Can I use my own tracking codes?

You can append your own tracking to the FanSnap URLs returned by the API, provided that the FanSnap URL is preserved in its entirety.

Why don’t I get any results?

The API will return an empty result set if you do not specify a valid client ID with every API request. Ensure that you are passing a valid client ID, and that your host IP and domain are configured for FanSnap API access.

Can I modify the event results?

Developers must display the event description and URL exactly as returned by the FanSnap API. Developers must display all of the results and may not cache or reorder event results or modify the event URL.

How do I get the best event results from the API?

FanSnap searches across millions of ticket offers to thousands of live events. The FanSnap API uses event location, category and popularity to prioritize search results. You will get the best results if you specify detailed event categories in your queries. Refer to the FanSnap event category list provided for you within the Technical Requirements that you received by email.

I have more than one website. Can I link to FanSnap from each of them?

The client ID you receive from FanSnap is only approved for one domain. You must request a new client ID to ensure that the API calls can be made from a different location.

How do I get support?

Send an email to developers@fansnap.com We will get back to you as promptly as possible.

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