On the FanSnap Site, we do not require fans to register in order to perform searches or select tickets for purchase from the ticket providers whose results we display. Fans who use our services are not required to provide us with any personal information, including their email address or credit card information.
Fans may choose to register with us in order to take advantage of certain special features and services we offer. We will collect names and email addresses from those fans and will use that information as we describe below. In any event, FanSnap passes no personal information to the third-party ticket providers to which we transfer customers for their promotional use.
We neither require nor collect any personal information from you, unless you decide to register with us via our signup links located on the FanSnap Site.
If you do decide to register with us, we will ask you for the basics including your name, email address and password and may allow you to provide us with other information including your team, artist, event and other search preferences.
To help improve the quality of our search results, we collect certain non-personal information from all fans, not just those who have registered with us, including IP address, browser type, domain name, access times, duration of visit, referring URL, platform, new and repeat information, search history, click activity, time stamp and exit page information.
If you contact us, we also will collect the information you provide that details the nature of your question or problem to enhance the quality of the FanSnap Site and our services.
Nextag, Inc., a Delaware corporation, through its FanSnap unit, operates and manages the FanSnap Site, www.fansnap.com. More information about FanSnap may be found at the About FanSnap links located on the bottom of each page of the FanSnap Site.
We maintain data handling and storage practices and procedures that are designed to ensure the security, integrity and confidentiality of fans’ personal information. Current Internet security methods and technologies are used to prevent unauthorized access, maintain data accuracy and ensure correct use of information.
The information we gather may be used to customize your experience on the FanSnap Site and target content on the FanSnap Site to more closely match your interests. In addition, we may use the information we gather from you to send you marketing communications if you have elected to receive them.
We also may share your personal information as follows:
In connection with a corporate transaction, such as a divestiture, merger, consolidation, or asset sale, or in the unlikely event of bankruptcy.
From time to time, we also may share statistical information about the FanSnap Site such as the number of visitors, aggregate demographic data or visitor behavior, search trends, and other non-personally identifiable with our advertisers, partners or the press.
Other than as set out above, you will be notified via email when your personal information will be shared with third parties, and you will have an opportunity to choose not to have us share such information.
Registration is optional. If you choose not to register, you will be able to conduct event ticket searches and use the primary features of the FanSnap Site but certain special features will not be available to you.
You may make changes to your account and change your email address, password, privacy settings, or other information in the My Account section of the FanSnap Site. You also may subscribe to or unsubscribe from marketing communications from us.
We post customer testimonials on our web site which may contain personally identifiable information such as the customer's name. We do obtain the customer's consent prior to posting the testimonial to post their name along with their testimonial.
With the exception of emails confirming registration, emails that include information about your account and emails relating directly to a purchase you have made from a third-party ticket provider to which you were transferred from the FanSnap Site, we will not send you any emails unless you opt in to receive communications from us. If you opt in to receive communications from us, you will receive information we believe will be of use and interest to you including, for example:
If you decide that you are no longer interested in receiving communications from us, you may unsubscribe from future mailings by doing any of the following:
You also may permanently close your FanSnap account by emailing a request to firstname.lastname@example.org.
Children are not eligible to use our services and we ask that minors (anyone under the age of 18) do not submit any personal information to us. We do not knowingly collect personal information from anyone under the age of 18 or permit them to use the FanSnap Site.
This Web site contains links to other sites that are not owned or controlled by www.fansnap.com. Please be aware that we are not responsible for the privacy practices of such other sites.
We encourage you to be aware when you leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information
If you have questions or concerns regarding your privacy or security on the FanSnap Site, feel free to Contact Us by email (email@example.com) or postal mail at 2955 Campus Dr., Suite 300, San Mateo, CA 94403.
Nextag, Inc. is a Participant in the TRUSTe Privacy Seal Program. TRUSTe is an independent organization whose mission is to advance privacy and trust in the networked world. As this Web site (www.fansnap.com) wants to demonstrate its commitment to your privacy, it has agreed to disclose its information practices and have its privacy practices monitored for compliance by TRUSTe.
If you have questions or concerns regarding this statement, you should first contact us at firstname.lastname@example.org. If you do not receive acknowledgment of your inquiry, or if your inquiry has not been satisfactorily addressed, you should then contact TRUSTe at http://www.truste.org/consumers/watchdog_complaint.php. TRUSTe will then serve as a liaison with the Web site to resolve your concerns.